Frequently Asked Questions | Beela
Find quick answers about Beela orders, products, and wholesale inquiries below.
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Q: What is a head spa, and how does it benefit my scalp?
A: A head spa is a specialized scalp treatment that mimics salon-level care—deep cleansing, massage, targeted oiling—to restore balance, stimulate circulation, and strengthen the scalp barrier. At Beela we translate this into at-home rituals so you get professional results on your schedule.
Learn more and find your ritual.
Q:Why should I care for my scalp barrier?
Your scalp barrier protects against dryness, irritation, and excess oil. When it’s compromised, you may notice flaking or shedding. Using targeted pre-wash oils helps nourish, replenish, and support the scalp’s natural protective layer, so hair looks and feels healthier at the root.
Q: Why is a healthy scalp important for hair growth?
A: Hair grows from follicles in the scalp. If the scalp barrier is damaged (too dry, inflamed, oily), follicles struggle to thrive. By keeping the scalp clean, hydrated and stimulated you support fuller, stronger-looking hair and reduce shedding. Explore our Growth Ritual collection for targeted formulas.
Q: Won’t applying scalp oil make my hair greasier?
A: Not when the oil is lightweight and formulated for scalp balance. Our oils use jojoba and other botanicals that mimic the scalp’s natural oils, helping signal “we’re happy” so it produces less excess. Over time, you’ll have cleaner roots and fewer oily days.
Q: Can I use Beela oils on my hair ends too?
A: Yes. Beyond scalp rituals, our Hair Oils collection protects and softens ends. See the Hair Oils section for leave-in blends like Coconut Bloom and Island Shine.
Q: Need help choosing a scalp treatment or have questions?
A: Our Customer Care team is here for you. Visit our Contact page or email us at info@shopbeela.com. We’re happy to help you select the right ritual.
Q: Are Beela products vegan and cruelty-free?
A: Yes — all formulas are 100% vegan, cruelty-free, small-batch, and made in the USA. You’ll find no fillers or synthetic fragrances here!
Q: Where do you ship from?
A: All orders ship directly from our studio in South Milwaukee, Wisconsin.
Q: My order arrived damaged. What should I do?
A: Please email us within 7 days of delivery with your order number and a photo of the damaged item. We’ll make it right. info@shopbeela.com
Q: What’s your return policy?
A: For safety and hygiene reasons, we can’t accept returns on opened products. However, if your item arrived damaged or incorrect, we’ll gladly replace it.
Q: Can I cancel or change my order?
A: We process orders quickly, but if you contact us within a few hours of placing your order, we’ll do our best to accommodate changes.
Q: Do you offer wholesale or salon pricing?
A: Yes! Licensed professionals and retailers can apply for wholesale access here
Ready to begin your at-home head-spa experience?